We use reasonable safeguards to protect personal information against loss and theft, including encryption technology, restricted access, “firewalls,” and Secure Socket Layers (SSL). However, security over the internet cannot be guaranteed. Guest Reservations does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the internet, and you should take your own measures to protect your sensitive information. If you have any questions about the security of our Site, contact us through our contact page.
We collect and use customer information as necessary to deliver great service to our customers (including telling our customers about our hotel reservation services, deals, and other opportunities through email) and to run and improve our business (which includes our reservation services and marketing).
Reservation Information and Customer Support
You can browse the Site without revealing “personal” information. However, to use parts of the Services, such as making a enquiry, we require you to provide identifiers such as your name and contact information, and other personal information as indicated on the Site. You may also provide us with information when you communicate with our customer support. You always have the option to not provide information by choosing not to use a particular feature. By providing information to us, you agree that the information is true, accurate, and complete and that you have authorization to provide it to us.
Cookies, Device, Internet, and Platform Information
We get information from our affiliates and non-affiliated third parties, such as account activity and purchase information. We also get information from third parties, including public information, such as verification services and consumer reporting agencies (to comply with regulatory requirements, ensure data accuracy, and prevent fraud, for example) or from other sources. We use this information to develop, offer, and deliver our Services, to process transactions in your accounts, and to obey legal and regulatory requirements.
Retention of Information
Use of Information
We do not transfer or disclose your sensitive personal information to third parties absent this use or other direction by you. Your personal information is not sold.
Public and Other Information
To Administer and Improve the Services
We use information, such as your activities on the Site, to measure interest in third-party hotel bookings, communicate with you, such as to inform you via email about viewed or booked reservations, special offers from Guest Reservations or affiliates, and notifications or updates, customize your experience, improve content and offerings, and analyze use of and improvements to the Site and Services. Likewise, we may use information to provide customer support services.
We may use information to detect and protect us against error and criminal activity and enforce our terms and rights. We also use your information to prevent fraud, create reports for analytics and business reporting, facilitate asset transactions, and otherwise comply with legal obligations. At times, we may look across multiple users to identify problems.
We use information for security, including to authenticate guests.
We use information for the legitimate interest of displaying relevant advertising, and we also use information upon your consent, such as for certain marketing. We reserve the right to send you notices that are required by law or needed to service your account. We may use information, such as data collected from cookies, to display and send relevant advertising. We may also use information to send marketing emails to you. If you no longer wish to receive our newsletter and promotional email communications, you may opt out of receiving them by following instructions in each email, by emailing us through our contact page, or by calling Customer Service at +1.204.677.3516.
Disclosure of Your Information
The following describes some of the ways that your information may be disclosed in connection with the Services. We may also disclose aggregate and/or anonymized information that does not identify you. If you do not want us to share your personal information with the below companies, contact us through our contact page or at the contact information listed below.
We disclose your information to the respective hotel(s) where you book to provide and fulfill your booking requests.
Service and Other Providers
We share information with service providers, such as payment processors, customer support, and other travel vendors, as necessary to fulfill your requests and provide the Services. Analytics and customer support providers may use information to help us analyze trends and administer the Site and Services. We may also from time to time contract with third parties to handle surveys on the Site.
Guest Reservations cooperates with law enforcement and third parties for law enforcement purposes, to protect intellectual property and other rights, and to help protect you and our other customers. We may disclose information as authorized in response to a verified request by law enforcement or other government officials, to respond to a subpoena, court order, or substantially similar legal procedure, or when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
If Guest Reservations is involved in a merger, acquisition, or sale of all or a portion of its assets, we may disclose your information for the purpose of the business transaction
Information is shared with advertisers, such as through the referenced cookies and technologies, for commercial purposes. We aggregate and disclose information in a non-personally identifiable manner to third parties for their marketing and promotional purposes. Certain information, such as your name, email address, and password, are not disclosed to these third parties in a personally identifiable manner without your explicit consent.
We may disclose public content, such as reviews or testimonials, to other consumers for commercial advertising purposes. For example, we may post user reviews on our Site.
We may disclose your personal information with your consent.
Finally, although we use reasonable practices to protect your privacy and security, we do not promise, and you should not expect, that your personal information or private communications will always remain private or secure.
Basis for Processing
How to Contact Us